Palma airport, among the 100 best airports in the world
Palma airport is in 91st place among the top 100 airports in the world, behind Madrid (10th), Barcelona (34th), Malaga (78th) and Alicante (90th), according to the World Airport Awards 2023 by Skytrax, the airport research and studies consultancy. Thus, the Mallorcan airport climbs nine positions with respect to 2022. According to Skytrax, the top ten airports in the world are, in this order, Singapore (Changi); Doha (Hamad); Tokyo Haneda; Seoul (Incheon); Paris CDG; Istanbul airport; Munich; Zurich; TkKyo Narita; and Madrid Adolfo Suarez.
In addition to ranking among the top ten airports in the world, the Madrid airport has also been recognised as the second best in southern Europe, the third best with between 50 and 60 million passengers in the world, the fifth best in Europe, the sixth cleanest in Europe and the sixth best staffed in Europe. The Skytrax World Airport Awards are awarded on the basis of a research study based on the results of interviews with passengers from all over the world. In this edition, the study was based on surveys conducted over six months with passengers of more than 100 different nationalities.
The questionnaires evaluate the overall passenger experience at 550 airports around the world, analysing different key performance indicators related to the airport services offered to the traveller, which include points such as access to the airport itself and the route to the boarding gate, check-in, signage, cleanliness, friendliness of airport staff, information screens, passing through security filters, catering, shops and comfort, among others. At the Skytrax World Airport Awards, one of the main worldwide quality awards for the aeronautical industry, Madrid airport Adolfo Suárez Madrid-Barajas Airport has already won the award for the best airport in southern Europe in 2020, 2019, 2017, 2015 and 2007. Furthermore, in 2013, the T4 terminal was selected as the third best terminal in the world.